Help & support

Answers, fast. Humans behind them.

Unfollio reads the export Instagram already gives you - no password, no login - and shows who left, who never followed back, and how your audience shifts over time. Here are the questions we hear most.

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Step-by-step export guideSee the exact requestUpload your export

Frequently asked

Never. Unfollio only reads the official data export Instagram gives you. We never see your login, and there is nothing to connect or revoke.

The ZIP is parsed in your browser. Only the follower and following usernames needed for your audit history are sent to our server - never the file itself.

A full-account export often drops the followers folder. Re-request it with only "Followers and following" selected under Connections, choose JSON, then upload the ZIP as-is.

Every week or two is ideal. Each upload is compared against your last one, so the more regularly you check, the more precise your timeline of who left and who joined.

Unfollio uses Instagram's official data export instead of scraping or automating your account. You should still follow Instagram's current terms.

Open Settings and use "Delete my data". It wipes every upload and every derived row. We keep no shadow copies.

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support@unfollio.com

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Unfollio is not affiliated with Instagram or Meta Platforms, Inc.